Patient Information

Patient Rights & Responsibilities

Patient Rights:

• Patient and family rights include respecting any special preferences, spiritual and cultural needs.
• Patient and family rights include respect for personal dignity and privacy during examination, procedures and treatment.
• Patient and family rights include protection from neglect or abuse.
• Patient and family rights include treating patient information as confidential.
• Patient and family rights include refusal of treatment.
• Patient and family have a right to seek an additional opinion regarding clinical care.
• Patient and family rights include informed consent before transfusion of blood and blood components, anaesthesia, surgery, initiation of any research protocol and any other invasive/high-risk procedures/treatment.
• Patient and family rights include the right to complain and receive information on how to voice a complaint.
• Patient and family rights include information on the expected cost of the treatment.
• Patient and family rights include access to his/her clinical records.
• Patient and family rights include information on the care plan, progress and information on their health care needs.

Patient Responsibilities:

• Provide complete and accurate information about his/her health, including pre-condition, past illnesses, hospitalizations, medications, natural products and vitamins, and any other matters that pertain to his/her health.
• Provide complete and accurate information including full name, address and other information.
• To ask questions when he/she does not understand what the doctor or other members of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies.
• Abide by all hospital rules and regulations:
• Comply with the no-smoking policy.
• Comply with the visitor policies to ensure the rights and comfort of all patients.
• To be considerate of noise levels, privacy, and safety. Weapons are prohibited in the premises.
• Treat hospital staff, other patients, and visitors with courtesy and respect.
• To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
• Not to give medication prescribed for him/her to others.
• Provide complete and accurate information for insurance claims and work with hospital and physician billing offices to make payment arrangements.
• To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.
• To pay for services billed for in a timely manner as per the hospital policies.
• To respect that some other patients’ medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
• To respect that admitted patient and patients requiring emergency care take priority.
• To follow the prescribed treatment plan and carefully comply with the instructions.
• To accept, where applicable, adaptations to the environment to ensure a safe and secure stay at the hospital.
• To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
• To attend a follow-up appointment as requested.
• Not to take any medications without the knowledge of the doctor.
• To provide correct and truthful history.
  To understand the charter of rights and seek clarification, if any.