Patient Information

Emergency Services

AIG Hospitals has an advanced emergency centre in the country with an acute chest pain centre, stroke centre, and integrated family urgent care centre. AIG hospitals have 24/7 365 days dedicated emergency services with all modern equipment, ergonomically designed according to International standards with twelve beds.

AIG Hospitals have qualified and well-trained professionals in basic cardiac life support and acute cardiac life support challenging to resuscitate any severe emergency conditions.

AIG Hospital’s ambulance services provide the same care as would be available in any well-equipped intensive care unit during the patient’s transit to the hospital. Our ambulance services are specially chosen to offer superior patient comfort with state of the art medical technology and expertise.

In addition to providing the best-advanced life support care, we have a highly qualified emergency response team, who are specially trained in basic life support, acute cardiac life support, and advance trauma life support to attend any given emergency situation. Critical care certification teaches our experienced paramedics to utilize advanced equipment such as ventilators, invasive monitor devices and lines, and other such equipment found in intensive and critical care settings.

Emergency Services

AIG Hospitals has an advanced emergency centre in the country with an acute chest pain centre, stroke centre, and integrated family urgent care centre. AIG hospitals have 24/7 365 days dedicated emergency services with all modern equipment, ergonomically designed according to International standards with twelve beds.

AIG Hospitals have qualified and well-trained professionals in basic cardiac life support and acute cardiac life support challenging to resuscitate any severe emergency conditions.

AIG Hospital’s ambulance services provide the same care as would be available in any well-equipped intensive care unit during the patient’s transit to the hospital. Our ambulance services are specially chosen to offer superior patient comfort with state of the art medical technology and expertise.

In addition to providing the best-advanced life support care, we have a highly qualified emergency response team, who are specially trained in basic life support, acute cardiac life support, and advance trauma life support to attend any given emergency situation. Critical care certification teaches our experienced paramedics to utilize advanced equipment such as ventilators, invasive monitor devices and lines, and other such equipment found in intensive and critical care settings.

Out Patients
  • Request for an Appointment
    1. To make a new appointment call our helpline no. 9989099890
    2. If you are registered previously, kindly quote your hospital ID (UHID) by calling our helpline and get a follow-up appointment.
    3. If you are a walk-in patient, you will be accommodated depending on slots available.
  • Registration: If you are visiting AIG Hospitals for the first time, you need to get a one-time registration done at the respective registration counter. You will be issued a unique UHID number and a file would be made. For all future consultation, UHID card will be used as a reference.
  • Consultation: You are requested to fix an appointment with the reception by quoting your UHID No. This would ensure that your hospital records are available with the doctor by the time you arrive, thereby helping us to serve you better. If you come without an appointment, please give your UHID No. for retrieval of the patient record. The patient care executive will guide you to the appropriate consultant.
  • Outpatient Billing Counter: Out Patient Billing Counter is located on every floor for easy accessibility of the patients. All payments for investigations, consultation and card registration are made here. We accept cash, demand draft and all major credit cards, Paytm, etc.
  • Counselling services: We strive to enhance your wellbeing by facilitating your physical and emotional health. A referral is made to our counselling department in order to address normal emotional reactions resulting from illness.
  • Diagnostics & Blood Bank: Truly world class advanced diagnostic centre with modern equipment like PET, CT, MRI, Linear accelerator& Cath lab. AIG Hospital’s Blood Bank has been designed and developed with highly advanced equipment to help and simplify the process of transfusion.
Patient services
  • In the event of your admission, your doctor would fill out a request for admission – The Patient Care Ambassador at the respective OPD reception would send your completed admission request to the admission counter.
  • Admission procedure
    -Before Admission: Any patient who seeks admission can directly contact our Admissions Desk a day prior to admission. The Admission In-charge will help you with the documentation and help you answer any queries.
    -Admission: Registration personnel initiates the admission process and the patient gets admitted
    -Discharge: Discharge process will be initiated by the person concerned and the process takes 2-3 hours. A detailed discharge summary will be provided to the patient at the time of discharge.
  • Inpatient Rooms: We offer a choice of Patient Rooms/Beds. All rooms are centrally air-conditioned. Efforts are made to provide the type of room that you desire. However, in the event of non-availability of the room of your choice, you would be allotted the best alternative room available.

AIG Hospitals provides a wide range of rooms for the patient’s comfort.

  • Economy
  • Semi–private
  • Private rooms
  • Deluxe rooms
  • Single deluxe rooms
  • Regular suite
  • Royal suite
Dietary Services:

Good nutrition plays an important role in your health and recovery process. The Department of Food and Nutrition will ensure you receive a balanced meal of your choice. Your menu is diet specific and prepared by our culinary staff and registered dietitians.

Day-care Services:

The Daycare unit is a self-contained dedicated day-care facility with its own reception and admitting room and recovery area, designed to ensure that all the essentials for good daycare practice are carried out. AIG Hospitals offers a dedicated and ergonomically designed unit entirely for Day-care Services. It includes a wide range of procedures and consultation with specialists. The Day-care Centre at AIG Hospitals offers all these and much more.

Payment procedure:

All payments can be made at the main registration desk/IP Billing desk/respective OPD. Only cash and credit cards are accepted. The bill presented has to be fully settled at the time of discharge.

Medical Insurance & TPA Services:

AIG Hospitals is empanelled with most of the reputed insurance providers. Cashless facility is subject to the conditions and terms in the policy. Our staff will process insurance claims without any hassles.

Support Services
  • 24 hours pharmacy: Customers can avail our Pharmacy service round the clock without hustle. Having a Drive-through Pharmacy is a unique feature which helps our customers save a lot of time and queue. Outpatient pharmacy is located on the ground floor.
  • Gift & Flower shop: Gift & flower shop located in the inpatient lobby offers a wide array of gifts for all ages including greeting cards, toys, flowers, books and gift articles to extend warm gestures to our patients.
  • Dining facilities: Experience 5 star luxury and hospitality at AIG Hospitals, offering a wide choice of cuisines in the form of a fine dining restaurant and renowned food chains such as Subway and Café Coffee Day.
  • Communication: In AIG Hospitals, you are never away from your world. Well-furnished business centre with modern equipment and 24 hrs internet centre will help our patients stay up to date with their professional and personal life. House phones are located at various locations in the hospital for easy communication.
For Visitors

In the interest of quality patient care and patient privacy, visitors may not be permitted in the treatment area during the patient examination or critical treatment. They will be directed to wait in the unit’s lobby until examination and treatment have reached a point which allows them to return, unless the acting physician specifically requests visitation for you at that time.

Visitation may be limited to staff in surgical and post-surgical areas, including endoscopy, due to infection control parameters.

  • Visiting hours
    General visiting hours: 4 PM to 7 PM
    Accommodating guests beyond the suggested timings are at the discretion of the Security Officer/Manager on Duty.
  • Family waiting areas: Waiting areas for the accompanying persons are located in all the OPD and IP areas.
  • Parking facilities: Patients/Visitors parking at our hospital is free of charge. It is located on the basement 1 and basement 2. It can accommodate more than 500 cars at any given point of time. Valet parking is a complimentary service for our patients, family members and visitors that operates Monday through Saturday from 8 AM to 8 PM. There is no valet service on holidays and Sundays. The valet parking drop-off area is in front of the OPD lobby entrance.
Preparation before Hospital Visit

What to ask a doctor? Things to do before your visit.
We believe that establishing an accurate diagnosis is the key to flawless treatments. A patient is the most important person in this process. By accurately describing the nature, location, time and duration of onset of the symptoms to the doctor, the patient actually helps in an appropriate diagnosis and subsequent treatment of the disease. Patients should inform the doctor about herbs, vitamins and medications taken by them on a long-term basis as the use of certain non-prescription drugs and vitamins might be the cause of the symptoms of a disorder. We strongly recommend that a patient should consider using the questions given below as a reference for their consultation with a doctor. We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor.

About Symptoms, Diagnosis & Treatment

  • What is the disease (condition)?
  • What is the cause of my disease (condition)?
  • Am I suffering from more than one disease (condition) that could be causing my problem?
  • How serious is my disease (condition) and how will it affect my personal and work life?
  • What symptoms should I watch for?
  • What tests can be done to diagnose my problem?
  • How safe and accurate are the tests?
  • Will these tests be beneficial?
  • When will I know the test’s results?
  • Will I need more medical tests?
  • Do I need a follow-up visit and if so, when?
  • Do I need to take precautions to avoid infecting others?
  • How is the disease or condition treated?
  • What are my treatment options?
  • How effective is my treatment option?
  • What are the risks (side-effects) of my treatment option?
  • If my symptoms get worse, what can I do?
  • When should I contact you?

If You Need Surgery

  • Why am I a candidate for the surgery?
  • What surgical procedure do you advise for me?
  • Is there more than one way to perform this surgery?
  • What will be the cost of the surgery?
  • Is surgery really beneficial in my case?
  • What if I do not have this surgery – Are there any other alternatives?
  • What are the risks associated with the surgery?
  • Can I get a second opinion?
  • What is the duration of complete recovery?
  • What are the post-operative risks involved?
  • How long will it take me to recover?
  • How long will I be in the hospital?
  • What are your qualifications?
  • How many such procedures have you performed earlier?

All the above questions may or may not relate to you, depending upon the disease (condition) you may undergo. Soon after your doctor decides Surgery or Procedure for you, you need to be admitted to the hospital. The first step is to obtain clearance from the Help Desk. You will be asked to signify your acceptance of the estimated tariff to cover your treatment and stay in the hospital. After this step is completed, you will be given a date for admission as well as pre-operative instructions. As you prepare for your hospital visit, here is a checklist to help you be more prepared.

  • Make sure you have any prescribed pre-admission testing done prior to the date you are being admitted to the hospital.
  • Bring your insurance card and some form of identification such as a driver’s license.
  • Leave your valuables at home. Take only those things that you need to be comfortable during your stay.
  • If you do not have a will, consider completing one so your family will know what you wish is if you are not able to make decisions for yourself.
  • Know your medical history including any allergies and/or adverse reactions.
  • Bring a list of your current medications, including the name, dosage and frequency including any vitamin or herbal supplements you are taking.
  • Know your rights and responsibilities as a patient by reading our Guidelines on Patient and Family Responsibilities.
  • Ask your physician questions about the procedure, what to expect, how long you will be in the hospital and whether you will be sent home or to another facility to recover.
  • Know in advance the hospital’s policies on cell phone use and visiting hours.
Patient Safety Tips
  1. Ask every person to identify themselves when they come into your room. Employees are required to wear their name tags for you to see. To help you distinguish between clinical and non-clinical staff, the hospital has a colour coded dress for its staff.
  2.  Ask everyone, be it a caregiver or a visitors, to wash their hands. Hand wash is the best way to fight the spread of infections.
  3. Before you go in for the procedure, ask to make sure they have the right patient and are going for the correct procedure. Your identification bracelet will be checked, you will be asked for your complete name and complete birth date many times. This may get tiresome and may seem inefficient, but it is a planned repetition to assure the correct procedure or medication is being delivered in the correct way to the correct person.
  4. We have a rapid response team available round the clock in the hospital. This team will respond immediately if a patient’s condition deteriorates. They can be accessed by dialling zero on your phone.
  5. If you have a physical impairment, difficulty in communicating, or not comfortable with English, we have ways to accommodate you and want to meet your needs to the best of our abilities. Please ask for assistance.
  6. You will hear messages over the public address system calling “codes”. These are usually drills. Your caregiver will let you know if there is a real emergency.
  7. Pay attention to signs. Many areas are restricted to patients and visitors for a good reason. These areas may be sterile or may contain dangerous equipment or radiation. Let your caregiver know if you find something broken or in disrepair or of any unsafe condition that you discover.
  8. Leave all valuables at home, but be sure to bring adequate identification and your insurance information. Don’t leave your purse or other valuables unattended. If you have valuables and cannot send them home with a family member, ask that they are locked safe.
Medication Safety

Be an informed consumer! Here are some steps you can take:

  1. Having knowledge about medications, the dosages, indications, side effects, and any special considerations is an important aspect of our health care. This will help your doctors, nurses and pharmacists help you with your healthcare needs.
  2. Before you are admitted to the hospital:
    When you start taking medication for the first time, make sure you have the following information
    a) The name of the medicine (brand name or generic name).
    b) The reason you are taking the medicine and how long you are supposed to take it.
    c) At what times you should take the medicine.
    d) Possible side effects.
    e) Whether or not the medicines will interact with food and other medicines.
  3.  Make a list of all the medicine you are taking currently. Include prescription medication, over the counter and any herbal preparations. Also, include the dose of the medicines and how often you take them.
  4. List any allergies to food or medicines.
  5. Show the list to all your doctors and pharmacists.
  6. Keep your medicines in their original container.
Using Antibiotics Safely

Antibiotics are drugs that have helped save many lives by fighting bacterial infections, some fungal infections, and some parasites. Through the years, certain bacteria have developed the ability to resist the antibiotics that were designed to kill them. It is important to know how to safely use the medication and take steps to prevent more bacteria from developing resistance to antibiotics. Here are some things you can do:

  • Know when to take antibiotics. The first step in using antibiotics safely is to know when you should take them. Antibiotics won’t work against viral infections including colds and flu.
  • Follow directions. If your doctor prescribes an antibiotic, make sure you understand exactly how it should be taken. Some medications work best if taken with food, while others should be taken on an empty stomach. Ask your doctor to tell you exactly what schedule you should use to take the medicine. There is a big difference between every eight hours and taking it three times a day with meals.
  • You also should take all of the antibiotics in the prescription. Don’t stop taking them when you feel better or save some for the next time you feel sick. If you don’t take all the medication prescribed, you may be allowing the stronger bacteria to live and become resistant to that antibiotic.
Patient Rights & Responsibilities

Patient Rights:

  • Patient and family rights include respecting any special preferences, spiritual and cultural needs.
  • Patient and family rights include respect for personal dignity and privacy during examination, procedures and treatment.
  • Patient and family rights include protection from neglect or abuse.
  • Patient and family rights include treating patient information as confidential.
  • Patient and family rights include refusal of treatment.
  • Patient and family have a right to seek an additional opinion regarding clinical care.
  • Patient and family rights include informed consent before transfusion of blood and blood components, anaesthesia, surgery, initiation of any research protocol and any other invasive/high-risk procedures/treatment.
  • Patient and family rights include the right to complain and receive information on how to voice a complaint.
  • Patient and family rights include information on the expected cost of the treatment.
  • Patient and family rights include access to his/her clinical records.
  • Patient and family rights include information on the care plan, progress and information on their health care needs.

Patient Responsibilities:

  • Provide complete and accurate information about his/her health, including pre-condition, past illnesses, hospitalizations, medications, natural products and vitamins, and any other matters that pertain to his/her health.
  • Provide complete and accurate information including full name, address and other information.
  • To ask questions when he/she does not understand what the doctor or other members of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or considering alternative therapies.
  • Abide by all hospital rules and regulations:
  • Comply with the no-smoking policy.
  • Comply with the visitor policies to ensure the rights and comfort of all patients.
  • To be considerate of noise levels, privacy, and safety. Weapons are prohibited in the premises.
  • Treat hospital staff, other patients, and visitors with courtesy and respect.
  • To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
  • Not to give medication prescribed for him/her to others.
  • Provide complete and accurate information for insurance claims and work with hospital and physician billing offices to make payment arrangements.
  • To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.
  • To pay for services billed for in a timely manner as per the hospital policies.
  • To respect that some other patients’ medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
  • To respect that admitted patient and patients requiring emergency care take priority.
  • To follow the prescribed treatment plan and carefully comply with the instructions.
  • To accept, where applicable, adaptations to the environment to ensure a safe and secure stay at the hospital.
  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
  • To attend a follow-up appointment as requested.
  • Not to take any medications without the knowledge of the doctor.
  • To provide correct and truthful history.
    To understand the charter of rights and seek clarification, if any.